Returns & Exchanges

We want you to sleep soundly on your Cloudpillo, which is why we offer a 30-night trial period to ensure it's the perfect fit for your home. If you're not completely satisfied, we've made our return and exchange process simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to start the process.

• 2.
  Pack Your Items

  Place the product in its original packaging or a secure box to ensure it stays clean and protected during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to the box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.